Customer service at work has always been my top priority. Without customers you have no work. Without good listening skills and and open mind you cannot hear what a person is saying. Attentive, and groomed for a job makes an employee stand out in a business that relies on customer contact on a day to day basis. It is so important to write down what a customer says to you if they are venting and discusted with how something was done on a customers order. This way you can go back to management and explain exactly what the customer is talking in reference about.I find when I am out and shopping that there are good customer service people and then there are really bad ones.
Laziness and leaning on a counter is ok, until a customer comes up to talk to you, then you put on a smile and direct your eyes into this person and find out their needs and wants.Stand straight up and arch your shoulders back and let the customer voice what is on their mind. It may not be what you want to hear and yet do not let down, keep smiling and greet the customer as Sir or Miss are very important.
Make sure you take a shower each day and be presentable and smell good , because you will be interacting with several people in a day. Do not put on too much perfume or cologne as this can be just as bad as having body odor to another person. Keep it light on the nose and keep your self sparkling for the customer and be attentive. This is for customer retention and you probably will have a survey about you sent to this customer and this might have a bearing on your position with the company you may work for.
Have a good day and enjoy 2016.
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